Creating a Service Request | Armor Knowledge Base

Creating a Service Request Guide

The following is a guide on how to create a Service Request from the Armor Support Portal.

To create a service request, please navigate to our Armor Support Portal.

For instructions on how to report a suspected incident, read more at Reporting a Suspected Incident.

Select the appropriate request type and in this guide we will be selecting “Rule Request”.

Request Type	Description
ACL Management Request	Require assistance to manage your access control list
Vulnerability Scan Request	Require a fresh vulnerability scan to be performed
Automation Request	Require assistance with automation (e.g creating an automation playbook to perform data enrichment)
Log Source Request	Require assistance with log sources (e.g enable Sysmon log ingestion)
Human Penetration Test Request	Require a qualified human penetration tester to conduct a Vulnerability Assessment and Penetration Test
Rule Request	Require assistance with analytic rules (e.g. custom rule to detect for malicious IP interactions)
Threat Hunting Request	Require assistance for our team to perform a threat hunting exercise
Threat Intelligence Report	Require assistance for any threat intelligence related issues

Raise this request on behalf of
Summary: e.g. Tune malicious IP interactions rule to reduce false positive
Description
Cloud Provider
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